We are happy to announce that Curbside Pick-up is now available at our Mount Washington store. Please read for details about when you can pick up your order, and other important information you should know.
Mount Washington Pick-up Times
Effective May 24th are new curbside pick-up times in Mount Washington:
- Monday 10am - 12pm
- Wednesday 10am - 12pm
- Friday 12pm - 3pm
- Saturday 11am - 2pm
love, Pittsburgh - Mount Washington: 301 Shiloh Street, Pittsburgh, PA 15211 map
Order Processing Time
Orders must be placed by 11:59pm the night before to be guaranteed available for curbside pick-up during the next day's pick-up window.
We will do our best to accommodate orders placed after that time and before the end of the pick-up window, but cannot guarantee fulfillment before the pick-up window closes.
Any orders placed after 11:59pm will be guaranteed available during the next available pick-up window.
How to place an order for Curbside Pick-up
Shop on our site and fill your cart with your purchase. On the Checkout page, select the "Pick-up" tab. Continue to follow the remaining steps to complete your order.
You will immediately receive an order confirmation that we have received your order. An additional email notification will be sent when the order is marked as available for pick-up during the next pick-up timeslot.
Curbside Pick-up Process
- You will receive an email stating your order is ready for pick-up.
- Come to the Mount Washington store during the designated pick-up time.
- Upon arrival, call the store at 412-208-1234 to let us know you have arrived.
- We will place your order on the doorstep for contactless pick-up and watch that you receive it.
Answers to questions
When will pick-up be available at the Downtown store?
We are testing out curbside pick-up first at our Mount Washington store. We intend to offer curbside pick-up at both locations in the future but do not have a timeline for when it will be available downtown.
Will you offer more pick-up times?
We will be assessing the demand for curbside pick-up and may add additional times in the future.
What if I can't pick-up during the pick-up timeslot?
We highly recommend you confirm that you are available during the pick-up window before placing your order. If you are not available, please ship your order.
Orders not picked up within 2 weeks of being marked as ready for pick-up will be donated, and are not eligible for a refund.
I want to use Apple Pay, Google Pay or Paypal at checkout but I don't see the pick-up option, why?
Pick up orders must be paid for by credit card, and not with an alternative payment method (e.g. Paypal). We are sorry for the inconvenience.
When checking out it says that pick-up is not available for my order, why?
Orders placed for in-store pickup require that all of the items be in-stock at the pick-up store. Sometimes it happens that items are in-stock at one store and not another, which may cause this issue.
If you are able to add items to your cart but encounter the message that pick-up is not available, we can manually create an order for you. Please email us at email@example.com so we can help you.